Shipping policy

At Zenvia Lumière Bloom, we take care to prepare, pack and dispatch every order securely so that your candles and gifting products reach you in the best possible condition.

Order Processing

Orders are processed after successful order confirmation and payment, where applicable.

Estimated dispatch and delivery timelines may vary depending on the destination, product availability, order quantity, customized requirements, festive periods and courier service availability.

Any estimated delivery date shown on our website, checkout page or order communication is an estimate and should not be considered a guaranteed delivery date.

Shipping Within India

We ship orders to serviceable locations across India through available courier and logistics partners.

Shipping charges, where applicable, will be displayed at checkout or communicated before confirming a bulk or customized order.

Customers are responsible for providing a complete and accurate delivery address, contact number and other information required for successful delivery.

Delivery Delays

While we make reasonable efforts to dispatch and deliver orders on time, delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, weather conditions, transportation disruptions, public holidays, high-order periods, natural events or other force majeure circumstances.

Where required under applicable law, customers will remain entitled to appropriate remedies if goods are materially delayed, defective, incorrect or not as described.

Order Cancellation

If you wish to cancel an order, please contact us through our Contact Us page as soon as possible and provide your order number.

Cancellation requests will be considered only if the order has not yet been dispatched or entered into production for customization.

Once an order has been dispatched, it generally cannot be cancelled. Any eligible return, exchange or refund after delivery will be governed by our Return & Exchange Policy.

Personalized, Customized and Bulk Orders

Personalized candles, customized gifting orders, wedding orders, corporate gifting, return gifts, festive gifting and other made-to-order products may enter production soon after confirmation.

Once production has begun, such orders generally cannot be cancelled, changed or refunded unless the products supplied are damaged, defective, incorrect or materially different from the confirmed order.

Incorrect Address or Failed Delivery

Customers are responsible for ensuring that their shipping details are correct at the time of placing the order.

If an order is returned to us because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery or inability to contact the recipient, additional shipping charges may apply if the customer requests re-dispatch.

Damaged Packages

If your order arrives damaged, broken, leaking or incorrect, please contact us within the period stated in our Return & Exchange Policy.

Please retain the product, packaging and shipping materials and provide clear photographs and, where available, an unboxing video to help us assess the issue.

Refunds for Approved Cancellations

If a prepaid order is successfully cancelled before dispatch and the cancellation is approved, the applicable refund will be initiated to the original payment method.

The time taken for the refunded amount to reflect in your account may depend on your bank, card issuer or payment provider.

Contact Us

For questions regarding shipping, delivery or cancellation, please contact Zenvia Lumière Bloom through our website’s Contact Us page and include your order number wherever applicable.