Terms of service

Welcome to Zenvia Lumière Bloom.

These Terms & Conditions govern your access to and use of our website, products and services. By visiting our website, placing an order or using our services, you agree to these Terms & Conditions together with our Privacy Policy, Shipping & Cancellation Policy and Return & Exchange Policy.

About Our Store

Zenvia Lumière Bloom offers candles, home-fragrance products, gifting products and related products and services, including personalized, bulk, festive, wedding and corporate gifting where available.

We reserve the right to update, modify, discontinue or introduce products and services at our discretion.

Product Information

We make reasonable efforts to display product descriptions, photographs, colours, fragrance information, sizes and other details as accurately as possible.

However, because many products may involve handcrafted or decorative elements, minor variations in appearance, colour, finish, placement or presentation may occur.

Fragrance perception is subjective and may vary from person to person.

Such reasonable variations do not necessarily constitute a defect, provided the product remains materially consistent with its description.

Pricing

All prices displayed on the website are shown in the applicable currency and may include or exclude taxes as indicated during checkout.

Shipping charges or other applicable charges, if any, will be displayed before order confirmation.

We reserve the right to change prices, offers and promotions without prior notice. However, a price change will not normally affect an order that has already been successfully confirmed and paid for.

Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of incorrect pricing, payment failure, suspected fraud, unavailable products, incorrect inventory information or inability to fulfil a customized requirement.

If we cancel a prepaid order that we are unable to fulfil, the applicable amount will be refunded according to the original payment method or another mutually agreed method where appropriate.

Payments

Customers must provide accurate payment and billing information.

Payments are processed through the payment methods and payment service providers made available on our website.

Zenvia Lumière Bloom is not responsible for delays or failures caused solely by banks, card issuers or third-party payment service providers outside our reasonable control.

Shipping and Delivery

Shipping, dispatch, cancellation and delivery are governed by our Shipping & Cancellation Policy.

Customers are responsible for providing accurate shipping and contact information.

Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our Return & Exchange Policy.

Nothing in these Terms is intended to exclude rights available to consumers under applicable law, including rights relating to defective, incorrect or materially misrepresented goods.

Personalized and Bulk Orders

Customized, personalized, wedding, corporate, festive, return-gift and bulk orders may require separate confirmation regarding quantities, designs, packaging, prices, delivery timelines and payment terms.

Once such an order has entered production, changes or cancellations may be restricted as explained in our applicable policies and order confirmation.

Candle Use and Safety

Customers are responsible for using candles and related products responsibly and according to any instructions or warnings supplied with the product.

Never leave a burning candle unattended. Keep candles away from children, pets, drafts, flammable materials and heat-sensitive surfaces.

Zenvia Lumière Bloom is not responsible for loss or damage resulting from improper use, misuse or failure to follow reasonable safety instructions, subject to applicable law.

Intellectual Property

The Zenvia Lumière Bloom name, logo, website design, photographs, graphics, product descriptions, branding, packaging concepts and other original content displayed on our website are owned by or licensed to Zenvia Lumière Bloom unless otherwise stated.

Such content may not be copied, reproduced, distributed or used commercially without prior permission.

Prohibited Use

You may not use our website for unlawful, fraudulent or harmful activities, attempt to interfere with the website’s security or operation, misuse our content or intellectual property, or provide false or misleading information when placing an order or contacting us.

Third-Party Services and Links

Our website may contain links to third-party websites, payment services, social-media platforms, courier services or other external services.

Those services may operate under their own terms and privacy policies. We are not responsible for third-party content or services that are outside our reasonable control.

Limitation of Liability

To the extent permitted by applicable law, Zenvia Lumière Bloom will not be liable for indirect, incidental or consequential losses arising from misuse of products, unauthorized use of the website or circumstances outside our reasonable control.

Nothing in these Terms limits any liability or consumer right that cannot legally be excluded or limited.

Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable data-protection requirements.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services, website or applicable requirements.

The latest version displayed on our website will apply from its stated effective or updated date.

Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction of the competent courts and consumer-dispute authorities as applicable under Indian law.

Contact Us

For questions regarding these Terms & Conditions, your order or our products and services, please contact Zenvia Lumière Bloom through our website’s Contact Us page.